CX Cricket Privacy Policy — How We Handle Your Data

2. How We Collect Your Data

CX Cricket collects personal data through the following channels:

• Direct from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a promotion.
• Automatically through the platform: When you browse the website or use the app, we automatically collect device data, IP addresses, session information and behavioural data through cookies and server logs.
• From payment providers: When you deposit or withdraw via JazzCash, Easypaisa, Raast or bank transfer, transaction reference data is passed to us by the payment provider to confirm and reconcile your transaction.
• From identity verification services: If your account requires enhanced verification, we may use a third-party service to confirm that your documents are valid. These services return a verification result — they do not retain your documents on our behalf.

We do not purchase data lists from third parties or collect data from your social media profiles without your direct consent.

4. Payments, KYC and Financial Data

Because CX Cricket handles real-money transactions in PKR, financial data is a necessary part of operating the platform. When you deposit or withdraw, we record the transaction amount, the payment channel used (JazzCash, Easypaisa, Raast or bank transfer), the transaction reference and the timestamp.

Your payment account details — for example, the mobile number linked to your JazzCash or Easypaisa account — are stored in association with your CX Cricket account. This is required for withdrawal processing. CX Cricket does not store full bank account numbers in plain text; financial identifiers are stored using industry-standard encryption.

Before your first withdrawal, a one-time identity verification is required. This involves submitting a copy of your CNIC and, in some cases, a proof-of-address document. These documents are reviewed by the verification team and, once confirmed, are stored securely and referenced only for future compliance checks. Documents are not used for any commercial purpose and are not shared outside of the verification process.

Transaction history linked to your account — deposits, withdrawals, bet settlements and bonus credits — is retained as a permanent record of your account activity. This is required for dispute resolution and financial record-keeping. You can view your own transaction history at any time through your account.

6. Cookies and Tracking Technologies

CX Cricket uses cookies and similar technologies to make the platform work correctly, to remember your preferences and to understand how the platform is used. Here is a plain-language breakdown of what we use and why.

• Essential cookies: These are necessary for the platform to function. They manage your login session, keep your bet slip active and maintain your account state while you navigate between pages. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: These remember settings you have chosen — for example, your preferred language or notification preferences — so you do not need to re-enter them each time you visit.
• Analytics cookies: These help us understand how players move through the platform — which pages are visited most, where sessions tend to end and how different features are used. The data collected is aggregated and is not used to identify individual players.
• Security cookies: These help detect fraudulent activity, identify bot traffic and protect your account from unauthorised access attempts.

You can manage cookie preferences through your browser settings. Blocking certain categories of cookies may affect how parts of the platform function. Disabling essential cookies will prevent you from logging in or using core features.

8. How We Protect Your Data

CX Cricket takes data security seriously. The following measures are in place to protect your personal and financial information.

• Encryption in transit: All data exchanged between your device and the CX Cricket platform is encrypted using TLS (Transport Layer Security). The padlock you see in your browser confirms this is active.
• Encryption at rest: Sensitive data — including financial identifiers and verification documents — is stored using encryption at the database level.
• Access controls: Personal data is accessible only to staff who need it to perform their specific role. Access is logged and reviewed regularly.
• Account security features: Your account is protected by your password. We strongly recommend using a strong, unique password and not sharing it with anyone. CX Cricket will never ask for your password by email, SMS or chat.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access or unusual transaction patterns. Where a risk is detected, the account may be temporarily suspended pending investigation.

10. Minors and Under-18 Protection

CX Cricket is strictly an adult platform. No person under the age of 18 is permitted to create an account, make a deposit or participate in any betting or gaming activity on the platform. We do not knowingly collect personal data from anyone under 18 years of age.

During registration, all users are required to confirm that they are 18 or over. Where there is reason to believe that a registered account is held by a minor — for example, through a verification flag or a complaint — the account will be suspended immediately pending investigation. If the account holder is confirmed to be under 18, the account will be permanently closed, any deposits returned where possible and all data associated with the account deleted in accordance with this policy.

If you are aware of a minor accessing this platform, please contact support immediately so that the account can be reviewed and appropriate action taken.

12. Contact and Data Queries

If you have a question about this Privacy Policy, want to exercise one of your data rights or have a concern about how your personal data has been handled, please contact the CX Cricket support team through the in-platform help centre or live chat. You can also reach us at:

All data-related requests will be acknowledged within 5 business days and resolved within 30 days. For complex requests — for example, a full data export — the resolution period may be extended, in which case you will be informed of the expected timeframe.

For general platform questions, payment help and betting queries, the FAQ page covers the most common topics. For platform rules and account conditions, refer to the Terms and Conditions.